The following answers to frequently asked
questions will help you to know more about Zorgers and home health
What is healthcare at home?
Home Healthcare as the name sounds is about taking care of
health / sick-people in the comfort of their home. It is the
range of services designed and delivered in a manner to provide
day-to-day assistance to elders, babies, mothers and to that
matter any individual in need of medical care.
What services are provided by Zorgers
team? How exactly it works?
Zorgers provide a range of professionally managed suite of
services to ensure the quality healthcare gets delivered to your
door-steps. Team Zorgers runs multiple healthcare programs and
services depending on the healthcare needs of yourself or your
loved ones.Healthcare packages are designed based on your needs
and are customized and serviced through staff and set of medical
Healthcare services can be availed by
any and for any individual.Our wide range of healthcare programs
covers needs to various age groups:
Elders: Geriatric Care cum old assisted living to short
term medical rehab to long term medical care to improve the
quality of life of your loved ones in bed ridden and are in need
of palliative / end-of-life care.
New born-babies and mother care: Infant care programs
focused towards providing specialized care for first 45 days to
first time mothers by experiences Nannies.
Professionals: Again, a wide range of services like
babysitting, general check-ups by doctors, physiotherapy whenever
Can these be availed anywhere across
Healthcare services for home are designed and delivered locally
by professionals. Zorgers is currently servicing North India
incl. the states of Punjab, Himachal and Haryana. Zorgers representatives are based
out of Chandigarh,
Some of our resident based services can be availed outside North
Indian as well. You can reach us with your location and we can
upfront tell you if we can provide our services at your location
of stay. So, anybody who is in need of elder care companions,
healthcare attendants or medical attendants, nurse, doctors,
physiotherapists, medical equipment can reach out to Zorgers to
avail these services in the comfort of home.
Why should we avail services through
Zorgers (which means "Care") is a professionally driven company
with the aim to deliver the Healthcare with the best efforts
possible. Zorgers (ex-Carepur) is active in delivering healthcare
for 4+ years. Zorgers aim is simply to ensure best care of its
clients / patients and its staff both. You should choose Zorgers
its vast experience in
Managing day-to-day care needs incl. staff leaves,
Proven and Skill-full staff with proven credentials
Local and Centralized operations with 24 x 7 professional
Services in comfort of your home and value for your time and
We as team of Care planners and Case Managers are always there
to supervise care plans, handle any conflicts and arrange all
possible medical backups. To make the best use of our services,
kindly treat us as Care Partner for your loved one.
What is the difference between an
attendant and a nurse?
Zorgers Caregiving team comprises of
different level of staff
Elderly caretakers cum companions (Level 1)
Trained Medical Attendants (Level 2)
Qualified cum Registered Nurses (Level 3)
ICU specialized Nurses (Level 4)
These staff normally engage with the care of patient on
full time.Staff which engage on the visit basis, as per the need
of the patient, includes
Physiotherapists (B.P.T. / M.P.T.)
Emergency Medical officers (B.A.M.S. / M.B.B.S.) and
Consultants / Doctors (M.D. / D.M.)
Medical attendants usually engage in Basic healthcare
assistance like a GDA and nurse are trained to take care of any
medical aspects similar to as in hospital setup.
What exactly will the staff do as part
of day-to-day care? What are their responsibilities? Will staff
take care of the house-hold activities too?
Zorgers caregivers are guided by the principle of healthcare
priority. Personal attention to the patients or infants is their
first priority. You as patient attendant has a very important
role to guide the caregivers about dos-and-don’ts. This is in
conjunction with the level of care / care program that you have
opted for through Zorgers. Common responsibilities of attendants
and nurses include:
Keeping patient Oriented and Engaged in physical and mental
Keep the patient / infant’s surrounding secure, tidy and
Assist in day-to-day living activities like Sponging,
Bathing, maintaining hygiene, physical support movements,
feeding, oiling/ light massaging, exercise, hospital transfers/
clinical appointments etc.
Address other healthcare needs based on the services
availed. For details about responsibility at each level, see
Additionally, based on your permission and assessment of
caregivers, they can play guardians to your home, especially
when your elders are living alone. In such cases, they can
administer the house-hold aspects. Any custom needs can be
discussed with Zorgers care manager and we can assure that many
of our Caregiving staff is educated enough to smartly manage the
healthcare and house-hold needs. Zorgers staff will not engage
in any domestic maid kind of activities; which we by our
experience knows will surely impact the care because of unclear
How can we trust Zorgers staff?
Zorgers, as part of its selection and induction process, assess
the staff / caregivers in-depth using its deep knowledge about
caregiving at home. Zorgers understand that security of the
patients and their special home is the priority; where many of
them may be living alone. Zorgers experienced team has laid a
common minimum procedure for verification; to be executed before
anybody is inducted as a caregiver. A few of the steps procedure
Complete documentation of the IDs issued by Government of
Police / Legal verification
Background reference checks
Supporting documents to verify many of the claims by
Zorgers keeps the full history of the work done by the
Caregivers and keep internal records of internal incidences, if
any, for better decision making.
Secondly, Zorgers through its specialized training and
orientation, sensitize the caregivers about the security, their
behaviour and how to prevent any accidental breach of trust and
ensure security and safety.
What responsibility and benefits do
client has towards Zorgers staff?
Success of achieving healthcare at home is all based on team
work between family members and Zorgers appointed Caregivers.
R.E.S.P.E.C.T. is the most basic benefit that we ask from our
clients. Since the staff is there to take care of your loved
ones, you make sure that they are being treated as good as a
family member. Nature of job should nowhere be confused with
domestic support workers. Besides, for people working in long
shifts (more than 3 hrs); tea and snacks must be served twice a
day. Benefit of comfortable stay and food arrangements is
reserved for resident based staff. Don’t hesitate to discuss the
specifics with care planner during the service initiation time.
What is the cost of availing these
Before anything said about costing, we say that healthcare of
our patients / clients is our priority. We don’t call it a
business, we call it a relationship. Cost is the inherent part of
the services. We keep the costing and the packages typically
based on the healthcare needs and the guiding ecosystem. You can
get a single visit starting as low as 150 rupees per day.
Thereafter it typically depends on the service. You can avail a
basic healthcare package for whole month at approx. 5000 rupees
too. In case of critical / ICU level care it can go up-to a few
thousand rupees on daily basis. Though the exact cost cannot be
answered here; it will primarily be decided based on level of
staff, hours of caregiving and rent of equipment availed.
A few of our defined packages (typically 8 to 12 hrs
Basic Elder care package: Rs. 430-590 per day / approx.
12000 - 15500 per month
Post Rehab care package: Rs. 600-750 per day / approx. 17000
- 21000 per month
ICU Nursing Care: Rs. 900-1200 per day / approx. 24000 -
32000 per month
Infant / Baby & Mother Care: 400 – 700 per day / 10000 –
19000 per month
^plus rent of medical equipment, if any.
Call us @ our healthcare helpline +91-70876-02000
and we ensure that you will get to know the cost about the
services within matter of minutes. You can also write to us at firstname.lastname@example.org.